AS of April 1 2011, the Consumer Protection Act came into effect. Students need to be aware of their rights which are aimed at protecting them and other consumers to ensure fair practice is maintained by businesses. These include the…

1) Right to equality in the consumer market and protection against discriminatory marketing practices

– Your right to free and unlimited access to goods and services

– Your right to high-quality goods and services

– Your right to fair pricing of goods and services

-Your right to lodge complaints

2) Right to privacy

-Your right to restrict unwanted direct marketing

-Your right to discontinue receipt of direct marketing at any time

3) Right to choose

-Your right to select the supplier of your choice

-Your right to cancel or renew a fixed-term agreement

-Your right to cancel advance reservations, bookings or orders

4) Right to disclosure of information

-Your right to information in plain and understandable language

-Your right to disclosure of prices of goods and services

5) Right to fair and responsible marketing

-Your right to protection against bait marketing

-Your right to protection against direct marketing

-Your right to protection in terms of trade coupons and similar promotions

6) Right to fair and honest dealing

-Your right to protection against unconscionable conduct

-Your right to protection against false, misleading or deceptive representations

-Your right to protection against fraudulent schemes and offers

7) Right to fair, just and reasonable terms and conditions

-Your right to protection against unfair, unreasonable or unjust contract terms

-Your right to obtain free copies of agreements/contracts

8) Right to fair value, good quality and safety

-Your right to demand quality service

-Your right to safe, good quality goods

-Your right to a warranty on repaired goods

-Your right to claim damages for injuries caused by unsafe/defective goods

9) Right to accountability by suppliers

-Your right to protection in lay-bye agreements