Wits University’s ongoing biometric access system failures continue to frustrate students and staff, despite earlier promises of improvements.
- Wits University’s biometric system continues to malfunction, causing daily access disruptions for students and staff.
- Campus control is in the process of replacing the old system.
- System failures lead to late arrivals, restricted access to resources, and safety concerns.
Nearly a year after the University of the Witwatersrand acknowledged challenges with its biometric access control system, students and staff are still facing ongoing disruptions that are affecting campus life and safety.
In May 2024, Wits Vuvuzela reported on the instability of the campus control system due to “unexpected software challenges.” At the time, the university proposed interim solutions, including software upgrades and the installation of additional servers.
Almost a year later, the situation has shown little improvement. Students and staff continue to experience difficulties when entering or exiting campuses.
Deputy Director of Campus Control Services (CPS), Mafihla Maleka, confirmed that CPS is currently in the process of replacing the old access control system with “a new, upgraded system.”
“This transition is expected to take approximately fourteen months to complete,” said Maleka. “During this period, Wits patrons may continue to experience some inconvenience when entering or exiting campus premises.”
To help ease the burden during this transitional phase, CPS has stationed personnel at various access points to manually assist with entry and exit.
Students like Reneilwe Kgosietsile and Minentle Mbatha have expressed their frustrations. They say the disruptions often cause them to arrive late for lectures and tests. A major complaint is the random enforcement of student cards, even though the biometric system doesn’t rely on them.
“I don’t live at res. When I forget my student card at home, I must go to extreme lengths to prove that I am a student for security to let me in,” said Mbatha. She also noted that this discourages students from accessing important campus resources. “It even becomes a whole process just to go to the library without your card.”
Security personnel have also voiced concerns. One guard, who requested anonymity, explained that the malfunctions are due to “network issues.” This has implications beyond inconvenience. “What will happen if a student is being chased to be mugged and when they get to the gate it’s not working and there’s no security?” the guard asked.
As the university continues the 14-month system upgrade, the Wits community remains hopeful for a swift resolution. For now, patience is wearing thin and the call for more reliable solutions is louder.
FEATURED IMAGE: A photo of a non-functional gate at Wits. Photo: Nthabiseng Baloyi
RELATED ARTICLES:
- Wits Vuvuzela: Is Wits doing enough to keep us safe? March 2024.
- Wits Vuvuzela: Campus security guards fear for their safety, April 2019.
