FEATURE: Caught in the crossfire: the Uber-Taxi battle over passengers
Behind every ride-share hailed and every taxi boarded lies a struggle for territory, income and safety, one that turned deadly in Soweto.
- A clash at Maponya Mall left one driver dead and reopened old wounds in South Africa’s long running battle over passengers, power and survival.
- As violence flares once again between e-hailing and taxis, commuters are forced to confront the risks hidden in their daily rides.
- Years after promises of new transport laws, the streets remain unregulated battlefields where young drivers are left vulnerable.
On an August evening outside Maponya Mall in Soweto, smoke from two burning cars lingered. It was supposed to be another ordinary shift for Siyanda Mthokozisi Mvelase of evening Uber trips around Soweto to earn enough probably for a week’s rent, or even groceries. Instead, he became the latest victim in the escalating conflict between taxi operators and e-hailing drivers.
The 27-year-old e-hailing driver, who had reportedly only been working for a few days, was ambushed at a/the Soweto shopping center. According to Independent Online (IOL), eyewitness reports and preliminary police investigations, Mvelase was shot before his car was set alight. The barbaric nature of the attack left another vehicle (of another unnamed e-hailing driver) in burnt pieces, and a passerby injured. This incident has cast a harsh spotlight on the unresolved tensions that continue to claim lives and instill fear within the public transport sector.
While police investigations are still underway with a case of murder and two counts of attempted murder being investigated, the incident is widely believed to be the latest casualty in the violent feud between the taxi industry and the increasingly popular e-hailing services such as Uber and Bolt. In the immediate aftermath, the South African National Taxi Council (SANTACO) condemned the violence, and offered to cover Mvelase’s funeral costs.
However, many remain skeptical, viewing the gesture as an attempt at damage control in the face of public outrage. Uber also issued a statement of condolence, though it clarified that the driver was not registered on its platform at the time of the incident. This detail has made matters even worse, leaving questions about the regulation and oversight of the broader e-hailing sector.
Hustling in a collapsing economy
Mvelase was part of a growing wave of young people turning to platforms like Uber and Bolt to make a living in an economy with high youth unemployment. With scarcity of proper jobs, e-hailing has become a fallback hustle – a little more flexible, relatively easy to enter, and a way to cover the costs of living. No application processes, no expensive qualifications, just a car and a smartphone.
However, for drivers, every trip carries uncertainty. Shopping malls, Gautrain stations and airports are hotspots for intimidation, harassment and in many cases, violence. A Bolt driver interviewed by Wits Vuvuzela, Xolani Mdlalose, said that for every pick-up and drop-off, he constantly has to look over his shoulder, that the life struggles they try to overcome are what puts their lives in danger.
The human cost is quite heavy, and for many considering e-hailing services as a side hustle, stories like Mvelase’s leave a bitter taste in one’s mouth.
Commuters caught in the middle of the feud
For students, Ubers and Bolts are not just luxury, they are often the safest option for navigating Johannesburg. From late-night study sessions to off-campus accommodation in scattered suburbs or social gatherings that end after public transport (taxis) working hours, all depend on Uber or Bolt.
“I take a taxi from Soweto to campus every day because it’s cheaper,” said Nkululeko Dlamini, a second year property studies student. “But you find that sometimes, especially early mornings, we wait for a while if there aren’t enough passengers to fill the Quantum. This is stressful on days I have morning classes”
Others turn to Uber or Bolt for reliability. “I prefer Uber more than taxis, because it is more convenient. Literally picks me up from wherever I am, at any time, and drops me off exactly where I am going,” said Refilwe Molefe, a first-year computer science student. “It feels safer but after what happened at Maponya Mall, you realise one’s safety is not really guaranteed.”
Students are caught in the middle of affordable taxis on one side and the relative convenience of e-hailing on the other, with both overshadowed by safety concerns. It’s a choice many describe as a gamble.
Regulation and Governance
The irony is that the legal framework to regulate these tensions already exists. In June 2024, President Cyril Ramaphosa signed the National Land Transport Amendment Act (Act 23 of 2023) (NLTA), a long-awaited update to South Africa’s transport law. This law was supposed to bring order to the chaos. For the first time, e-hailing services are formally recognized and regulated, requiring drivers to hold proper operating licenses and platforms like Uber and Bolt to be endorsed by the licenses.
The Act also empowers provincial regulatory authorities to suspend or withdraw licenses for offences and ties permits to municipal Integrated Transport Plans (a mechanism designed to avoid the oversupply “flashpoints” that often lead to violent clashes at malls and taxi ranks).
But more than a year later, implementation is stuck. The regulations that give the law significance remain delayed. Provinces struggle with license backlogs, enforcement authorities lack resources and platforms like Uber and Bolt continue to operate in grey zone and are seen as unregulated competitors. As a result, many e-hailing drivers are left exposed, fueling friction with the taxi industry.
A way forward
In response to the public outcry, government officials vowed to take decisive actions. The Minister of Transport has announced the imminent and full implementation of the NTLA Act.
But without these regulations, commuters and drivers remain vulnerable. Taxi associations continue to assert territorial control, sometimes violently, while e-hailing platforms distance themselves from accountability by pointing to legal ambiguities.
For commuters and the unemployed, the resolution of this conflict is not just a matter of convenience, it’s a matter of safety and access to opportunities. The tragic death of Siyanda Mvelase serves as a reminder of the human cost of unresolved tensions.
As a generation striving to build their futures in a challenging economy, young people and students in Johannesburg deserve a safe and reliable public transport system that allows them to pursue their aspirations without the constant fear of violence. The effective implementation of the NLTA Act, coupled with meaningful engagement and enforcement, offers a glimmer of hope for a future where both e-hailing drivers and passengers can navigate the city’s roads with greater security and peace of mind.
But until then, both drivers and passengers remain at risk.
FEATURED IMAGE: A picture of a taxi and a private car next to each other to represent the feud. Image: Lulah Mphiye
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